GI Joe & The Elite Brigade by Cotswold Collectibles
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Home of G.I. Joe & The Elite Brigade
 
Saturday, Jul 23 2016  
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  •     Cotswold Collectibles - Frequently Asked Questions


    CUSTOMERS OFTEN WANT TO KNOW . . .


    How much will shipping be?
    Please refer to our shipping information. Once your order amount is over our minimum shipping amounts, the shipping charge is calculated by its actual packed weight and value.

    Our Standard Shipping in the U.S. is via UPS or US Post Office, Ground Service, all with insurance. We select whatever is the most economical for your order and your address. Sometimes your actual shipping will be a little higher, or a little lower than was quoted in your shopping cart, depending on the weight and size of your order.

    If your order contains both ready-to-ship and Pre-Order items that will arrive later, the In-Stock will usually ship right away, with shipping adjusted for the weight and value of those items. Pre-Order items will be sent separately with their own shipping charges once they arrive and have been paid.

    In some cases you can make "pay and hold" arrangements with us, as long as the hold period will not exceed 60 days. This service can help you save on shipping costs. If you want to do that, please write the request in the comments area when submitting your order.

    Do you ship outside the US?
    Yep. We're happy to ship to most places in the world, and can give you an estimate of the shipping cost once we confirm that all of the items in your order are available. Most of our international orders are sent via the US Post Office using Air Mail. Exact shipping charges are available after the order has been packed. Once packed, the order cannot be changed.

    How long will it take to get my order?
    That depends on the destination, when you place the order, the way you are paying, and whether your order includes items marked "Pre-Order". We ship Monday to Friday, but not on the weekends. Usually we send In-Stock merchandise within 1-3 business days of receiving your payment. Then it can be another 5 to 7 business days in transit to US addresses and 7 to 25 days for International deliveries.

    If you have a special deadline, please be sure to tell us or write it in the comments on your order and we'll do our best to help you meet it and quote fees for expedited shipping methods.

    What about Pre-Orders? How does that work? 
    These days, most manufacturers preview new products months in advance of their arrival and we start taking orders as soon as the announcements are out. Some items even sell out months before they are ready to ship, so placing a pre-order is a great way to not miss out.

    When you spot items you know you want to get, we're happy to take your advance orders and keep track of them for you. Higher priced items may require a non-refundable deposit, but other than those, you are not expected to pay until you are notified that the item is ready to ship. If it helps your budgeting, you are welcome to make advance payments on your pre-orders or you can give us a credit card to bill when it’s time to ship.

    Each Pre-Order item has an ETA (Estimated Time of Arrival) provided by the manufacturer. Those are rough guidelines, not firm promises, and often do change (usually to a slightly later date). Please tell us if you need a Pre-Order item by a specific date..

    Once you are notified that your Pre-Order is ready to go, you have up to 7 business days to complete payment. Availability cannot be guaranteed after that. We consider Pre-Orders a “firm” order, just like an order of in-stock merchandise, and count on you to pay promptly.

    Please remember: Orders that contain both In-Stock and Pre-Order items will be split with separate shipping charges applied unless you have set up “Pay and Hold” arrangements with us. When possible we will automatically combine items arriving near the same date to reduce shipping charges.

    What if I am not satisfied with my order? (Return Policy)
    We hope you will be happy with your order, but if you are not, it is best to call or email us about your plan. A prompt refund of the merchandise price will be issued for any regular catalog item (does not include ‘As-Is’ items) returned for any reason within 10 days, in the same condition as received. If we have made an error, or if there is a product defect, we’ll go out of our way to help get it fixed promptly.

    Where is my newsletter?
    Our printed catalogs are mailed every 5-6 weeks. There's no charge to receive a sample copy. And if you become a regular customer, your on-going subscription is automatically renewed with each order. If you would like to be sure to receive all of our newsletters, regardless of whether you have placed a recent order, you can subscribe for just $7.50 per year (US addresses). International subscription: $14.99. We always post the pages of our recent catalogs right here on our website.

    To stay up-to- date with the latest announcements on new items and what’s just come in, we strongly recommend:

    1) Sign up to get our weekly Email Newsletter

    2) Visit our Facebook page.

    3) Follow us on Twitter

    What do “Wait List Only” or “Pre-Order-Wait List Closed” mean?
    Once in awhile our orders exceed what we can get. Then we start a Wait List and those on the Wait List get first shot if there are any cancelled or unpaid items. There is a “reasonable chance” of getting a Wait-Listed item, but no guarantee, so it’s good to see if you can find it elsewhere. And once we have several folks on a Wait List, we then stop taking any more “maybe” orders at all, and that’s what “Pre-Sold-Out” means.

    Is there a minimum order amount?
    Yes, it's $25, not including the shipping charges. And remember, the more you send in one shipment, the less you pay per-item to ship!

    How can I get a discount on your products?
    We have regular specials that you can see by clicking on the SPECIALS tab in the title bar. Some last several weeks, others just a few days. We also offer quantity discounts on our Elite Brigade products, starting at just 3 of the same item code. Whenever we can, we also offer “Cotswold Saver” discounts off manufacturers’ suggested retail prices. If you are a licensed reseller, ask about our wholesale program.

    Can I pay with PayPal?
    Sure! Select that as your payment option at checkout and we will send you a separate PayPal payment request once your order is confirmed by our staff. Use that request to go to your account and send us the payment.

    Do you have a lay-away program?
    We accept installment payments for items that are on Pre-Order and sometimes we require a non-refundable deposit for particular Pre-Order items. Payment plans for in-stock items can occasionally be approved depending on the item and the time needed. Please discuss your request with the sales rep taking your order or add your request to the notes when you submit your online order.

    Do you sell vintage GI Joe items?
    Yes we do! We have a selection of dressed figures and loose pieces for ‘60’s and ‘70’s era GI Joes and AdventureTeam, as well as quite a few replacement items that can give your “old GI Joe friends” new life! We also sell out-of-production Hasbro GI Joes that were made starting in the 1990’s. If you are looking for a particular vintage GI Joe item not viewed on our site, email us to check to see if we might be able to help you find it.

    Can I be on a waiting list for vintage Joe or other out of production items?
    Sorry,  it’s not possible for us to take backorders or keep a waiting list for older out-of-production items since we never know when (or if) we will have them again, or what the price will be.

    Do you buy GI Joe and other 1:6 Scale figures?
    Absolutely! Our catalog reaches thousands of collectors, so we are eager to buy GI Joe and other 1:6 scale items.We have a great reputation for fairness, honesty, and fast payment.

    We buy (and trade)  vintage 1960's and 1970's Adventure Team in good (C7/8 or better) condition...packaged or loose, big or small collections as well as Timeless Collection, Classic Collection, and Hall of Fame figures if they are still sealed. We also buy earlier Dragon, Ultimate Soldier, DID, Sideshow, Hot Toys, Soldier Story, etc. sets that are complete and never removed from their original packages. This is our grading system for vintage Joe:

    C10 Mint, unused
    C9 Near mint; if used, it was with great care
    C8 Very nice, some wear visible
    C7 Presentable; has lost crispness, may have minor flaws
    C6 Play wear, some stains or damage
    C5 or Less: No commercial value due to stains, damage, incompleteness

    If you have items to sell, please send us a list, including a rating of condition and completeness and your asking price. Pictures are helpful and the more info you provide the better. You can mail the list, fax it or email it to cotsservice@whidbey.net. We'll go over your list and let you know what items we are able to purchase and an estimate of what we can offer. A final price will be determined when we have received and inspected the items. Please DO NOT send in items until you have received an okay.

    What is Action Man?
    Action Man is the “shelf name” used by Hasbro when they sold GI Joe in the UK in the ‘60s and ‘70’s.  It was made in many of the same factories as GI Joe (especially in the ‘60’s) and then was expanded by a company named Palitoy, who worked with Hasbro to produce lots more varieties of figures throughout the ‘70’s and into the early‘80’s. The figure body is the same as the GI Joe figure body. Just like the Hasbro 40th Anniversary line of figures, there is a corresponding Action Man 40th Anniversary series. 

    What is The Elite Brigade?
    This is our own house brand. Since the mid-1990’s we have manufactured a variety of 1:6 parts, sets and figures as well as figure stands and figure storage boxes. A number of our items are especially made to be replacement parts for vintage GI Joe sets.

    Can I have substitutions with my Elite Brigade Dressed Figure?
    Our dressed figures and uniform sets come pre-assembled from the factory, and we do not make any changes here, but we do offer a 50% discount if customers want a different head to go on their figure. If you prefer an African-American figure with a uniform shown on a Caucasian figure, please ask and we'll make a special arrangement for this.

    Are you connected to or licensed by Hasbro?
    Our only connection to Hasbro is as a retailer of their GI Joe products. We share their enthusiasm for the GI Joe hobby. We currently hold no Hasbro licenses.

    Do you have a store I can visit?
    We don't have store front with fancy retail displays, but if you are in the Seattle area, you are welcome to make an appointment to visit us at our headquarters on Whidbey Island (about an hour north of downtown, including a 15 minute ferry ride).

    Where did the name Cotswold come from?
    When we started our business in the '80's, we were importers of British antiques and collectibles. The "Cotswolds" are a well known tourist area in England, southwest of London, filled with quaint thatched cottages, and brimming with antique shops. We thought Americans would associate the name "Cotswold" with"antique hunting".

    What if I have a suggestion for Cotswold to produce something?
    We are happy to pass on your ideas to our development group for their consideration. Your opinions are very important to us so let us know if there are things you'd especially like to see us produce.